Shipping policy

Thank you for choosing The Tail And Whiskers!
We are committed to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy below:

Shipping Methods and Timelines

We offer Standard Shipping for all orders.

Order Processing Time: 1–5 business days (excluding weekends and holidays).

Estimated Delivery Times (business days) for Canada & USA customers:

Orders to Canada and the United States are delivered within 6–12 business days after processing.

Free shipping on all orders. Tracking included.

For other countries, estimated delivery times may vary:

United Kingdom, Netherlands, Belgium, Japan: 3–10

Australia, New Zealand: 4–10

Singapore, Malaysia: 4–11

South Korea: 5–9

Norway, Ireland, Luxembourg, Poland, France: 5–11

Sweden, Denmark, Switzerland, Italy: 5–12

Finland, Hungary: 6–13

Austria: 6–14

Czechia, Estonia, Latvia, Slovakia: 7–15

Lithuania, Croatia, Romania: 7–16

Portugal: 8–14

Malta: 8–18

Bulgaria: 9–20

Greece: 9–21

Brazil: 10–17

Mexico: 5–13

Spain: 3–11

United Arab Emirates: 5–10

These are estimated delivery times. Actual delivery may vary depending on local postal services, customs clearance, and peak shopping seasons.

Once your order is processed and shipped, you will receive a confirmation email with a tracking number.

Shipping Costs

We currently offer Free Standard Shipping to the countries listed above.

International Shipping

We ship internationally to over 30 countries across North America, Europe, Asia and Oceania. For a full list, please see our Shipping Policy table above.

Customs duties or taxes (if applicable) are the customer's responsibility.

Delivery Delays

While we strive to deliver your order on time, occasional delays can occur due to weather conditions, customs inspections, or courier service issues.
If your order is significantly delayed, please contact us and we will do our best to assist you.

Order Tracking

You can track your order using the tracking information provided in your shipping confirmation email.
If you have any questions or concerns about your order’s status, feel free to contact our support team.

Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses.

Some items may have shipping restrictions based on size, weight, or destination. Specific details can be found on the product pages.

Returns and Exchanges

For information about returns and exchanges, please refer to our Returns Policy.

Contact Us

If you have any further questions or need assistance, please contact us at info@thetailandwhiskers.com